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Posted: 10/19/2009
Talked to the 800-999-1009 number and the phone rep, while polite, was defensive and avoided Honda taking any responsibility for the problem. Said 50% was "more than fair" and "above and beyond their responsibility", even though this was a new transmission that had crapped out after just 2 years. Opened a case, but I am not hopeful.
I should point out that I am the original owner, and we've done all our service through the dealership! When I pointed this out, the rep replied "that is why you are getting 50%". God help people that aren't original owner or took their minivan elsewhere...
This is very depressing. I cannot afford this repair and now the minivan is just going to sit in the driveway and collect dust. This will obviously also affect my next car buying decision, we were going to get a new one next year, and until now I'd been all set on getting a new Honda.
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