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Car Quotes
User Name Year Case
TonyM 2000 Posted: 10/19/2009

Had transmission completely replaced on 2007 because it had gone south.  Now 2 years later the replacement is doing the exact same thing.  They offered 50% as apparently the "new" transmission had all of a one year warranty on it.  Who the hell would pay for a replacement, knowing that it is going to go bad AGAIN, and if it's over a year later, I'm screwed?  No thanks.  I'll get a different car...Nissan here we come.  Honda, you just lost a customer.

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COMMENTS:
Ronnie NA Posted: 10/19/2009

When I had mine replaced last year they told me that all of the replacement transmission come with a 3 year/36K mile warranty.  That's a joke if they are not honoring that now...  Did they not tell you that the first time you had it replaced?


Tony M NA Posted: 10/19/2009

The original replacement was no charge, but says nothing at all about warranty on the paperwork.  Only today did we find out apparently it was a one year warranty.  Nice.

 

The guy at the service counter told me "if a customer pays any money for the replacement, it is a 3 year/36000 mile warrant.  If it's free, it's a one year warranty".  The logic of this escapes me.


Tony M NA Posted: 10/19/2009

Talked to the 800-999-1009 number and the phone rep, while polite, was defensive and avoided Honda taking any responsibility for the problem.  Said 50% was "more than fair" and "above and beyond their responsibility", even though this was a new transmission that had crapped out after just 2 years.  Opened a case, but I am not hopeful.

I should point out that I am the original owner, and we've done all our service through the dealership!  When I pointed this out, the rep replied "that is why you are getting 50%".  God help people that aren't original owner or took their minivan elsewhere...

This is very depressing.  I cannot afford this repair and now the minivan is just going to sit in the driveway and collect dust.  This will obviously also affect my next car buying decision, we were going to get a new one next year, and until now I'd been all set on getting a new Honda.


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