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Posted: 01/29/2010
Second owner of 2002 Odyssey (at purchase, 40K+ mi.). At approx. 100K mi., trans started slipping. Drove to Honda dealership to check trans fluid. Dealer said fluid level OK. Happened again. Checked with trusted independent mechanic and was told of transmission issues and class action law suit covering through 2001. Started researching issues on-line, spending hours at a time. Extremely disheartened with number of complaints and lack of responsiveness from Honda for a problem that is obviously THEIRS to solve. The trans. issue certainly didn't stop with 2001 judging from on-line consumer complaints and my experience.
I did call Honda Hdq. to ask for help. Didn't get past the first tier, bored customer service rep, who asked the mileage, if I was original owner and if the van had all Honda service records. Said they couldn't be of any assistance. When I asked for a supervisor or someone else to talk to about the problem, I was refused.
In reading that many are on their 2nd or 3rd transmissions!, I saw that Jasper transmissions were getting better feedback. Checked with my mechanic again as to cost (they are more expensive). He spoke with Jasper, who indicated that they were hearing that some of the Honda transmission problems also included a defective Honda computer. They felt that if this computer was not replaced and "flashed" at the time any brand transmission was replaced, it might go out again. My mechanic then called a Honda dealership parts contact, who told him that when Honda orders in a trans., that the computer automatically comes with it. This mechanic was not pleased to hear this, as he has ordered Honda rebuilt transmissions in the past for other customers and no mention has ever been made to him of a computer issue, nor was one shipped with the trans.
As unfortunate owner of one of these Honda vehicles, I am left with deciding to outlay thousands for a replacement transmission (and computer?) in the HOPE that the transmission will not go out again. Doesn't sound like a logical gamble to me.
It's time for a second class action suit to join for 2002+ models. If anyone knows of one in progress or being planned, please advise. Honda is obviously doing all they can to minimize their exposure and outlay on this issue. No one in my circle of family and friends will go near Honda in the future.
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