- Honda Odyssey 2002
We have a 2002 Odyssey. At around 80,000 miles my wife told me she would be driving the minivan and it would slip out of gear (around 2nd or 3rd) and she would have to coast to the side of the road and let off the gas waiting for it to re-engage. Sometimes this happened on busy streets in traffic with 3 little children in the car. This happened 3 or 4 times to her, so we it took it into the dealership. They informed us that it needed a new transmission and the cost would be around $4000. They said sometimes Honda will pay for it, and that they would contact Honda.
They contacted Honda and I was offered 25%. I had to pay $3000. I then start reading about all the other people that are having problems, and so I opened a case with Honda. My Honda case manger Ron informs me that there is no known problem with the 2002 other than the recall, which had been applied to my minivan. He could not tell me where the recall work had been done though. They just said that it has been done and we cannot offer you any more that 25% because I was a 2nd owner. I told him I have read about this happening to lots of people with a 2002, and that they covered more than 25%. He assured me that there was no problem with the 2002, and that he can't make a decision based on what I read on the internet.
After several frustrating calls with my case manger, I didn't have much choice and my wife needed the car I paid the $3000. A month or so later we were on the highway and the D (Drive) green light was blinking off and on. Then we take it on a family vacation, and the new transmission starts slipping on the highway. After I return from vacation I take it back to the dealership and they inform me that the pressure switch went bad, and that would be covered under warranty. The solenoid was also bad and I had to pay for that (another $250). I re-opened my case with Honda. The case manager then contacts the dealership to see if there is anything they can do on the $250 solenoid replacement. He then calls me back and says that there is nothing they can do for that, and they will not reimburse me for the $3000 (I tried again). He then told me the service rep at the dealership told him that my vehicle had sludge in the oil and fluids. I immediately hung up from him and called the dealership. The service rep said she did NOT say that, she told him that the solenoid failure can be caused by sludge. She didn’t say that MY minivan had sludge. I knew it didn't because I always change the fluids on schedule (but not at the dealership). So the case mangers are very dishonest at Honda.
All of this took place about 9 months ago. My wife just told me a few days ago the transmission down shifted making a strange noise. So we may be in for another round. They did give me a 3 year/36K warranty on the transmission. As soon as that warranty is up, I am selling it. No more Honda’s for me…